Responsible Gaming

Pistolo Casino is committed to promoting a safer and more informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, consider your limits, understand the risks and make sure gambling is suitable for your personal circumstances.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other factors that can produce unpredictable results. A win in the past does not make a future win more likely, and losses cannot be recovered simply by continuing to play. Each bet should be considered a new and separate risk.

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Only gamble with money you can afford to lose after essential living costs and other financial commitments have been covered. Never use money set aside for rent, bills, food, education, savings or debt repayments. Do not borrow money, sell possessions or use credit to fund gambling. If gambling is causing financial pressure, stop playing and seek independent assistance.

Set a spending limit before you begin and stick to it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household spending.
Do not chase losses or increase bets to try to recover money.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Remember that gambling is not a reliable source of income.
Never gamble to impress other people or respond to pressure from others.

It can help to keep a personal record of deposits, withdrawals, time spent playing and overall results. Reviewing this information may provide a clearer picture of your gambling activity than relying on memory. You may also wish to discuss your limits with someone you trust, such as a partner, family member or close friend.

Safer gambling tools and account controls

Depending on the services available through your account, safer-gambling controls may allow you to manage how you play. These controls can support planning and self-awareness, but they do not remove the risks associated with gambling. Select limits carefully and avoid changing them impulsively while playing.

Deposit and spending limits

A deposit or spending limit can help you control the amount of money added to or used in your account during a selected period. Choose an amount that fits comfortably within your budget. A limit is most useful when it is set before gambling begins and is treated as a firm boundary, rather than as a target to reach.

Time limits and reminders

Time reminders can help you notice how long you have been playing. Use them to pause, review your spending and decide whether you want to continue. Taking a break can make it easier to make a clear decision instead of playing automatically or reacting to recent results.

Temporary breaks and self-exclusion

If you feel that gambling is becoming difficult to control, consider taking a temporary break or requesting self-exclusion where this option is available. Self-exclusion is a stronger measure intended to prevent access for a chosen period or in accordance with the applicable process. It should not be viewed as a punishment. It is a practical step that can create space to review your situation and seek support.

If you request an account restriction, follow the instructions provided through the relevant account or support process. Do not create another account, use another person’s account or ask someone else to place bets for you while a restriction is active. You are responsible for providing accurate information and complying with the conditions that apply to any control you choose.

Use the strongest available restriction if you are worried about your gambling.
Ask for promotional messages to be limited or stopped if they make it harder to take a break.
Remove saved payment details where possible.
Consider blocking gambling websites or applications on your devices.
Tell a trusted person about your decision so they can provide support.

Recognising gambling concerns

Gambling may be becoming harmful when it affects your finances, relationships, work, studies, health or emotional wellbeing. A problem does not depend only on the amount of money involved. Frequent small bets can also become harmful if they are difficult to control or take time and attention away from important parts of life.

Possible warning signs

Spending more time or money gambling than you planned.
Trying to win back losses by placing larger or more frequent bets.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding gambling activity, payments or losses from family or friends.
Borrowing money, using credit or missing bills because of gambling.
Thinking about gambling throughout the day or finding it difficult to concentrate.
Gambling to escape stress, loneliness, sadness or other problems.
Arguing with people close to you about your gambling.
Attempting to stop or cut back but being unable to do so.
Feeling guilt, shame, hopelessness or distress after gambling.

If any of these signs feel familiar, stop gambling and take the concern seriously. You do not need to wait for a major financial loss or crisis before asking for help. Speak openly with someone you trust and contact an independent gambling support service in your state or territory. Qualified counsellors can help you understand your options, develop a plan and address financial or emotional impacts.

If gambling has contributed to thoughts of self-harm or suicide, seek urgent help immediately through emergency services or a crisis support service in Australia. If you believe another person is at immediate risk, stay with them where possible and seek emergency assistance. Gambling concerns can affect families and friends as well as the person who plays, and support is available for affected others.

Age, account safety and getting help

Gambling is restricted to adults who meet the applicable legal age and eligibility requirements. Do not allow anyone under the legal age to access or use your account. Keep your login details, devices and payment methods secure, and log out when you are finished. You should not share your account with another person or allow another person to gamble using your identity.

If you are concerned that a minor has accessed an account or that another person has used your account, stop gambling and raise the matter through the available account support process. Providing accurate information can assist with account security and safer-gambling measures. Review your device settings and consider using parental controls where appropriate.

Independent support in Australia

Independent gambling support is available through services operating in Australia, including state and territory-based counselling and financial assistance providers. These services can offer confidential guidance, practical strategies and referrals. You can also speak with a qualified health professional, financial counsellor or mental health practitioner.

Pistolo Casino can provide information about account controls and safer-play options available through the service, but it cannot provide personal financial, legal or clinical advice. If you need help deciding whether to gamble, assume that taking a break is the safer choice. If you have already reached a limit or requested a restriction, do not attempt to bypass it.

Responsible gambling is an ongoing process. Review your limits regularly, be honest about the effect gambling has on your life and act early if your circumstances change. The safest approach is to gamble only within a planned entertainment budget, accept that losses are part of the risk and stop whenever gambling no longer feels enjoyable or controlled.