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Privacy Policy
This Privacy Policy explains how Pistolo Casino may collect, use, store and protect information relating to players and visitors. We aim to handle personal information fairly, transparently and securely. By using the website, opening an account or contacting us, you acknowledge that your information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other notices shown during registration or when particular services are used.
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Information we may collect
Pistolo Casino may collect information that is needed to provide online gaming services, maintain player accounts and meet applicable legal and operational requirements. The information collected will depend on how you use the website, which services you request and the choices you make.
Review contents
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also keep information about your account settings, preferences, responsible gaming choices, communications and interactions with customer support. This information helps us create and administer your account, provide requested services and communicate important account or security information.
Identity and verification information
To help confirm your identity, age and eligibility, we may request verification information and copies of relevant documents. These may include identity documents, proof of address, payment ownership information or other information reasonably required for verification. Verification information can also be used for fraud prevention, account security, responsible operation of the website and compliance with obligations that apply to gambling services.
Payments and transactions
We may record deposits, withdrawals, wagers, wins, losses, bonuses where applicable, payment method details, transaction references and related account activity. Payment information may be processed by specialist payment providers. We only seek and use payment information that is reasonably necessary to process transactions, investigate payment issues, protect accounts and maintain appropriate financial records.
Technical, device and usage information
When you visit or use the website, certain technical information may be collected automatically. This can include your internet protocol address, browser type, operating system, device identifiers, general location information, language settings, pages viewed, access times, referring pages and information about how you interact with the website. This information supports website operation, security, troubleshooting, performance monitoring and the improvement of the player experience.
Information from other sources
Where appropriate, we may receive information from service providers, payment partners, identity verification services, fraud prevention services or other parties that help us operate the website. We may also receive information when you contact us, respond to a survey, submit a request or provide feedback. Information received from other sources is handled in accordance with this policy and any notice provided at the time of collection.
How and why information is used
Personal information is used only for purposes connected with operating Pistolo Casino, providing services, protecting players and meeting relevant obligations. Depending on the circumstances, we may use information to:
- Open, maintain and administer your player account.
- Process deposits, withdrawals and other account transactions.
- Provide games, website functions, account services and customer support.
- Confirm identity, age and eligibility before or during account use.
- Carry out security, fraud prevention, risk management and anti-money-laundering checks.
- Detect unusual, prohibited or potentially harmful activity and protect the website from misuse.
- Meet legal, regulatory, tax, accounting and other compliance obligations that apply to our services.
- Respond to questions, complaints, requests and technical issues.
- Send service messages, security notices and information about changes to the website or our terms.
- Understand website usage, test features, improve performance and develop safer, more useful services.
- Send marketing communications where permitted and where you have provided the required permission or where another lawful basis applies.
We do not need to use your information for every purpose listed above in every case. The information used will depend on the service involved, the circumstances and the permissions or choices available to you. Where marketing messages are sent, you can choose to stop receiving them by using the unsubscribe option in the message or by contacting us.
Sharing information
We may share relevant information with trusted service providers that help us provide, secure and support the website. These parties may include payment processors, identity and age verification providers, technology and hosting providers, customer support services, security and fraud prevention partners, professional advisers and organisations involved in legal or compliance checks. Service providers are expected to handle information appropriately and only for permitted purposes.
Information may also be disclosed where necessary to protect our rights, protect players or other people, investigate suspected fraud or unlawful activity, respond to a valid legal request, or support a business transfer or restructuring. We do not sell personal information as a general business practice. If information is transferred or accessed across borders, reasonable steps are taken to support appropriate handling and security.
Cookies, security and retention
Cookies and similar technologies
Pistolo Casino may use cookies and similar technologies to remember settings, keep sessions working, support login and security features, understand website traffic and improve website performance. Some cookies are necessary for core functions, while others help us understand usage or provide more relevant communications. Cookies may be placed by us or by service providers supporting the website.
You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect some website functions, including account access or preferences. Browser controls vary, so you should review the settings and help information provided by your browser for instructions.
Security
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, authentication procedures, secure technology and staff or supplier requirements. No website, electronic transmission or storage system can be guaranteed to be completely secure. You should keep your account credentials confidential and tell us promptly if you believe your account or information may have been compromised.
How long information is kept
We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, we take reasonable steps to securely delete it, anonymise it or otherwise dispose of it.
Your privacy rights and choices
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may be subject to identity checks, legal exceptions, security requirements and the need to retain certain records. We may need to keep information where it is required for legal, compliance, fraud prevention, dispute resolution or other legitimate purposes.
- Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete your personal information where there is no valid reason for us to continue holding it.
- Marketing consent: withdraw consent to marketing communications at any time. This will not affect the lawfulness of marketing sent before consent was withdrawn.
- Objection or restriction: in some circumstances, ask us to stop or limit particular uses of your information.
- Data portability: where available, ask for certain information to be provided in a usable format or sent to another provider.
How to make a privacy request
To exercise your rights, ask a question about this policy or request help with your personal information, contact support@pistolo-casino.vip. Please describe your request clearly and include enough information for us to identify the relevant account or records. For security, we may ask you to verify your identity before providing information or making changes. We aim to respond within a reasonable period, although complex requests or requests involving legal and security checks may take longer.
You can usually stop promotional emails by selecting the unsubscribe link in the message. Account, security and service communications may still be sent where they are necessary to operate your account or provide important information. Closing an account does not automatically remove every record, because some information may need to be retained for the reasons explained in this policy.
Updates and further information
We may update this Privacy Policy when our services, technology, legal requirements or information-handling practices change. The latest version will be made available on the website, together with its effective date where appropriate. We encourage players to review this page from time to time. Continued use of the website after an update may indicate that you have read and understood the revised policy.
If you have concerns about how your information has been handled, please contact support@pistolo-casino.vip so we can review the matter. We will consider privacy questions and complaints fairly and provide information about any next steps that may be available. This Privacy Policy is intended to provide general information and does not limit any privacy rights that may apply to you under relevant requirements.
