Betting Rules

These Betting Rules explain the general conditions that apply when you place bets or play games through Pistolo Casino. They are intended to help players understand how bets are submitted, accepted, settled and reviewed. Please read these rules together with the applicable game rules, Terms and Conditions, Privacy Policy and Responsible Gambling information before using the site.

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General betting conditions

By opening an account, placing a bet or participating in a game at Pistolo Casino, you confirm that you have read and accepted the rules that apply to your activity. These rules apply to all bets and games unless a particular game or promotion states different conditions. Where specific game rules conflict with these general rules, the specific rules for that game will generally apply to the relevant activity.

Review contents

You must be legally permitted to use online gambling services in your location. Players in Australia should check the laws that apply in their state or territory and must not access or use gambling services where doing so is unlawful. You are responsible for ensuring that your participation complies with all applicable laws and regulations.

You must provide accurate, complete and current information when registering and when using your account. An account must be used only by the person to whom it belongs. You must keep your login details private and notify Pistolo Casino promptly if you believe your account has been accessed without permission. Bets placed through your account may be treated as authorised unless there is evidence of unauthorised access or a technical issue.

Only one personal account should be used unless Pistolo Casino has expressly approved another arrangement.
You must not allow another person to place bets or play using your account.
You must not use the site for unlawful activity, fraud, money laundering or any other improper purpose.
You must not attempt to manipulate a game, exploit an error or interfere with the operation or security of the site.
You must follow any identity, age and account verification requests that apply to your account.

Pistolo Casino may apply account, deposit, wagering, withdrawal or game limits where permitted or required. Limits may also be selected by you as part of responsible gambling tools. Any limit, exclusion or restriction may affect your ability to place bets or access particular services.

Placing and accepting bets

A bet is normally submitted when you select the relevant option, enter the required stake and confirm the transaction using the available betting controls. You should review the selection, stake, odds or game information before confirming. A bet is not guaranteed to be accepted merely because you have selected an option or entered a stake. It is accepted only when the betting system confirms it.

Once a bet has been accepted, it generally cannot be changed, cancelled or withdrawn by the player unless the relevant game rules or site features expressly allow this. If you notice an error after placing a bet, contact support through the available site channel as soon as possible. Requests cannot always be accommodated, particularly where a game has started, an event has concluded or the bet has already been settled.

You are responsible for checking that your account balance, stake, selected game, bet type and any other details are correct before confirming. A successful payment or balance update does not by itself mean that a bet has been accepted. The account history, bet receipt or other record shown by the site may be used to confirm the details of a transaction.

Technical interruptions and obvious errors

You should not place or continue placing bets if you experience an unstable connection, delayed information, unusual site behaviour or an apparent error. If a technical problem affects the recording, processing or settlement of a bet, Pistolo Casino may review the relevant records and take reasonable steps to correct the issue. This may include voiding an affected bet, correcting an obvious error or restoring an account balance where appropriate.

Obvious mistakes in displayed information, including incorrect odds, payouts, game details or settlement information, may be corrected. If an error has resulted in an incorrect payment or credit, the relevant amount may be adjusted in accordance with the applicable rules. Pistolo Casino may delay settlement or request further information while a technical or account issue is investigated.

Game-specific rules

Each game may have its own rules covering eligible bets, available options, stake ranges, rounds, outcomes, bonus features and winning combinations. You should read those rules before playing. For casino games, the result is determined by the game system or the relevant random outcome process. For live or event-based products, the applicable event information and product rules determine how a bet is handled.

Results, settlement and cancelled bets

Bets are settled using the official result or outcome applicable to the relevant game or betting product. Settlement may occur automatically after the result is available, although timing can vary because of verification, system processing, event status or other operational matters. The result displayed in your account or on the relevant game page should be checked carefully.

Where a result is changed after initial publication, Pistolo Casino may update the settlement if the change is made by the recognised source or is required to correct an error. A bet may be cancelled or declared void where the event does not take place, the game is interrupted in a way that prevents a valid result, the market is materially affected by an error, or the applicable product rules require cancellation.

A void bet is normally returned to the available balance without a win or loss, subject to the specific rules for that product.
A cancelled game or event may cause some or all related bets to be void, depending on the applicable conditions.
A winning bet may be reviewed before any payment or balance credit is treated as final.
Where a bet forms part of a combination, the cancellation of one selection may affect the settlement of the remaining combination under the relevant rules.
If the outcome cannot be verified reliably, settlement may be delayed until the matter is resolved.

Payout calculations, displayed odds and winning amounts are subject to the rules shown for the relevant game or bet. A displayed balance is not necessarily a final entitlement if it results from a clear technical error, duplicate credit, unauthorised activity or a transaction that has not completed. Pistolo Casino may correct such entries after reviewing the account and transaction records.

Disputes and account records

If you believe a bet has been recorded or settled incorrectly, review your account history first and raise the issue through the available support channel. Include the relevant date, game or betting product, transaction reference if shown, stake and a clear description of the concern. Do not send passwords or other sensitive security information in a dispute message.

The site's electronic records, game logs, transaction records and settlement information may be used when investigating a complaint. Investigations may require identity or account verification. You should keep your own records of bets and communications where possible. Any complaint will be considered in accordance with the applicable terms and internal review process.

Responsible gambling and player responsibilities

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use funds that you can afford to lose. Never chase losses, borrow money to gamble or continue playing to deal with stress, financial pressure or personal problems. Take regular breaks and consider whether gambling is remaining enjoyable and within your control.

Set personal deposit, spending or session limits where those tools are available.
Use a time reminder or take breaks during longer sessions.
Do not gamble while affected by alcohol, medication or other substances.
Avoid gambling when upset, tired or under financial pressure.
Talk to someone you trust if gambling is becoming difficult to manage.
Use account closure or self-exclusion options if you need to stop gambling.

Pistolo Casino may ask for information to confirm your identity, age, payment method or source of funds where required. You must provide truthful information and cooperate with reasonable verification requests. Restrictions may apply while verification is incomplete, and an account may be suspended or closed where there are concerns about fraud, misuse, unlawful activity or a breach of these rules.

You must not use software, devices or methods designed to gain an unfair advantage, interfere with games, bypass account controls or disrupt the site. You must also avoid conduct that could harm other players or the integrity of the service. Suspected abuse, collusion, fraudulent activity or other misconduct may be reviewed, and appropriate action may be taken under the applicable Terms and Conditions.

These Betting Rules may be updated when the service, legal requirements or operating practices change. The current version published on the site applies to future activity from the time it takes effect. If you have questions about a particular game or bet, read the relevant product rules before participating and use the available support options for further assistance.